Privacy Policy

1. Who We Are

Socials 10x ("we", "us", or "our") is a B2B lead generation agency based in Mumbai, Maharashtra, India. This Privacy Policy describes how we collect, use, share, and protect personal data in connection with socials10x.com (the "Site") and our services, which include LinkedIn outbound, WhatsApp outreach, Reddit and Quora marketing, Facebook group engagement, and X and Threads outreach.

2. Information We Collect

From visitors and prospective clients: name, email, phone number, company, role, message content, and basic technical information such as IP address, browser, device type, and pages visited (via cookies and analytics).

From clients: billing details, contact information of authorised representatives, brand assets, ICP definitions, and information required to deliver the services.

From prospects of our clients: when delivering outreach campaigns on behalf of a client, we may process publicly available business contact information (name, job title, company, public professional profile URL, and business email) sourced from publicly accessible directories and platforms.

3. How We Use Information

• To deliver, manage, and improve our services and the Site.
• To respond to enquiries, schedule strategy calls, and send proposals.
• To run lead generation and outreach campaigns on behalf of clients.
• To issue invoices, collect payments, and meet accounting and tax obligations.
• To send service updates and, with consent where required, marketing communications.
• To comply with applicable law and to defend our legal rights.

4. Legal Basis

We process personal data on the basis of (a) your consent, (b) the performance of a contract with you, (c) our legitimate interests in operating and growing a B2B service business, and (d) compliance with legal obligations, in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

5. Sharing of Information

We do not sell personal data. We share information only with:

• Service providers and processors who help us operate (hosting, analytics, CRM, email and messaging tools, payment processors), under appropriate confidentiality and data protection commitments.
• Our clients, in respect of leads and campaign data generated on their behalf.
• Authorities or third parties when required by law, court order, or to protect our rights, property, or safety.

6. International Transfers

Some of our service providers are located outside India. Where we transfer personal data internationally, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We retain personal data only for as long as necessary to provide the services, comply with our legal, accounting, or reporting obligations, and resolve disputes. Prospect data processed on behalf of a client is retained for the duration of the campaign and a reasonable period thereafter, after which it is deleted or anonymised.

8. Security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to access, correct, update, or request deletion of your personal data, to withdraw consent, and to lodge a complaint with the relevant data protection authority. To exercise these rights, contact us at hello@socials10x.com. If you are a prospect contacted as part of a client campaign and wish to opt out, you may reply to the outreach message or contact us directly and we will action your request promptly.

10. Cookies and Analytics

The Site uses cookies and similar technologies to remember preferences and to understand how the Site is used. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.

11. Third-Party Platforms

Our services involve communication through third-party platforms (LinkedIn, WhatsApp, Reddit, Quora, Facebook, X, Threads). Your interactions on those platforms are also subject to their respective terms and privacy policies. We are not responsible for the privacy practices of third parties.

12. Children

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Site or services after changes become effective constitutes acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this policy are subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

15. Contact

For privacy questions or to exercise your rights, contact: hello@socials10x.com, Socials 10x, Mumbai, Maharashtra, India.